New Zealand
All New Zealand parcels are dispatched at a flat rate of $6.50.
Orders are processed Monday to Friday and are typically delivered within 1-3 days. For Rural and South Island deliveries please allow 2-4 days.
Once you have placed your order you will receive an email confirmation and courier details so you can track your parcel delivery.
International
Products shipping outside of New Zealand may be subject to border restrictions from your country’s customs department or regulator. It is your responsibility to investigate any restrictions that apply as this may result in your parcel being unable to reach its final destination.
We accept no responsibility or liability if you have ordered incorrectly, your order is stopped or held by international customs or any regulatory authority, or you have provided incorrect address details resulting in the parcel being unable to be delivered to you. Refunds do not apply under these circumstances.
All international orders dispatched from Nature’s Sunshine Products New Zealand are dispatched "signature required". Courier costs will show on your website order in advance of dispatch.
All orders must be paid in full prior to dispatch. Any additional costs for import duty or tax at the country of arrival are the responsibility of the recipient.
Returns
Customer satisfaction is the goal of Nature’s Sunshine. If for any reason you are not satisfied with a product purchased on our website, you may return any of the unused product, accompanied by proof of purchase to Nature’s Sunshine Products New Zealand within 90 days of the date of purchase for a credit towards another purchase or a refund of the purchase price.
This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or have expired.
Any Nature's Sunshine products purchased through a health store, pharmacy or online retailer must be returned to that retailer directly.